Frequently Asked Questions
If You Have Questions, We Have the Answers
From inquiries about accommodations and spa services to taking cooking classes and hosting meetings and weddings, here are the answers to some of our most frequently asked questions at Cavallo Point. If you require additional information, please contact us directly at (888) 651-2003 or [email protected].
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Our spa reservationist will help you plan the perfect spa experience, including the best order for your treatments.
When booking a spa treatment with us, you are invited to enjoy our spa facilities and meditation pool for one hour before or after your treatment, within our operating hours.
Refresh the body and renew the spirit in our heated meditation pool, eucalyptus-infused steam rooms, relaxation lounge, outdoor fire pit, and Zen garden for up to one hour before or after your spa treatment, within our operating hours.
While you’re enjoying a spa experience with us, we provide you with a robe and sandals inside the locker room for you to wear. Body treatments are enjoyed without clothing; however, please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on.
We recommend leaving your valuables at home. If you are staying at Cavallo Point, please leave valuable items in the safe in your guest room. Otherwise, lockers are available for your personal items.
Located in the Healing Arts Center & Spa, the Tea Bar is open from 11:30 am – 5:00 pm, and features a selection of lunch entrées and wellness drinks. Outside food and drink of any kind is not permitted.
Please provide 24 hours’ notice if you must cancel or reschedule your service to avoid being charged a full service fee.
Our Healing Arts Center & Spa is for adults only. All guests must be at least 18 years of age.
No, at this time our spa facilities and meditation pool are available only to guests with scheduled spa treatments.
For your convenience, a 20% suggested gratuity will be added to each spa service. You may exercise your discretion to reduce or eliminate this 20% suggested gratuity. Suggested gratuities are dispersed to spa workers involved in your spa service. Additional gratuities may be given at your discretion.
Yes! Gift certificates, along with a variety of other items found at Cavallo Point, can be purchased on our e-commerce website at ShopCavalloPoint.com.
The spa is open Monday – Thursday from 10am to 6pm, and Friday – Sunday from 8am to 9pm. The Tea Bar is open daily from 11:30am to 5pm.