Frequently Asked Questions
From inquiries about accommodations and spa services to taking cooking classes and hosting wedding rehearsals, here are the answers to some of our most frequently asked questions at Cavallo Point – the Lodge at the Golden Gate. If you require more information, please don't hesitate to contact us directly!
Our Most Frequently Asked Questions
Who can guide me in choosing my treatments?
Our spa reservationist will help you plan the perfect spa experience, including the best order for your treatments.
When should I arrive
When booking a spa treatment with us, you are invited to arrive no sooner than 15 minutes prior to your first treatment and you can stay up to 15 minutes after your treatment concludes.
What amenities do you have in the Healing Arts Center & Spa?
Our meditation pool, steam rooms, showers & jacuzzis are all closed at this time due to COVID guidlines. Our locker rooms are open for changing and restroom use only.
What should I wear during my treatment?
While you’re enjoying a spa experience with us, we provide you with a robe and sandals inside the locker room for you to wear. Body treatments are enjoyed without clothing; however, please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on.
What about my jewelry and valuables?
We recommend leaving your valuables at home. If you are staying at Cavallo Point, please leave valuable items in the safe in your guest room. Otherwise, lockers are available for your personal items.
Can I bring my own food or drinks?
Located in the Healing Arts Center & Spa, the Tea Bar is open from 11:30 am – 5:00 pm, and features a selections of lunch entrées and wellness drinks. Outside food and drink of any kind is not permitted.
What is the cancellation policy?
Please provide 24 hours’ notice if you must cancel or reschedule your service to avoid being charged a full service fee.
What is the age limit to receive a spa treatment?
Our Healing Arts Center & Spa is for adults only. All guests must be at least 18 years of age.
Do you offer Day Passes?
Yes, our Day Passes are available Monday to Friday (excluding holidays) for $65 per person. The Day Pass includes morning yoga, and all-day access to our fitness suite, meditation pool, and locker room.
What is the recommended gratuity for a spa treatment?
For your convenience, a 20% suggested gratuity will be added to each spa service. Suggested gratuities are dispersed to the staff members that serviced you during your visit. Additional gratuities may be given at your discretion.